Difficulty accessing your account?

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Joined: 03 Oct 2008 13:25

Difficulty accessing your account?

Post by Admin » 11 Oct 2008 08:39

Please let admin know if you are having problems accessing your account by mailing us at bcpals@googlemail.com. Please remember that we administer this site on a voluntary basis so there may be some delays at times.

Accounts can be 'inaccessible' for various reasons.

a. When you apply to join you will receive an email inviting you tell tell us something about yourself. Once you have replied we can activate your account. If you have not received this mail check your junk mail box or contact admin.

b. As this is a support forum we do expect members to join in on the forums. Initially you will be asked to post within your first week to introduce yourself and keep the account active.

c. As we now pay for our bandwidth we are reluctant to have costs rise through members who only read the forums without contributing to them. The new system now makes such accounts dormant. If you wish 'reawaken' your account so that you can continue to contribute to the forums please make a post in one of the visible forums and it will be moved into the main forums for you. Abusive or rude mails will result in your account being closed.

d. We do understand that members feel they need a break from the forums sometimes. When you want to return, if you find your account has become dormant then contact admin and let us know.

e. If you forget your password and try more than 3 times you have to wait 30 mins before trying again. It is probably better at this point to mail admin and ask for help.

f. If you change your email address without amending your profile the account will become inactive. We usually get notification if this has happened but if you cannot access the account then email us.

g. If you have infringed our ToS your account will be made inactive.

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